Eagle County Schools strives to be the schools of choice for all families in Eagle County and a place where team members are proud to be a part of the organization. Schools of choice and a positive working environment require exceptional customer service. Our ‘customers’ range from fellow team members (ie. Teachers, Bus drivers, Secretaries, District Office staff, Principals, etc.) to current students to prospective parents. We are Eagle County Schools and we define quality customer service as:
Committing to excellence;
Taking ownership of our actions;
Providing genuine interactions; and
Exercising professionalism in every encounter.
In order to achieve these four over-arching norms, Eagle County Schools team members will be committed to:
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Cultivating positive relationships. Building relationships with our customers builds trust and makes everyone feel valued, important and special.
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Empowering one another. Provide resources and encouragement that team members need in order to adequately help our customers.
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Encouraging clear, honest and open communication. Exercising common courtesy and having a good attitude are the foundations for great customer service.
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Going above and beyond to find solutions to problems. Our customers know and appreciate when we go the extra mile to help find a means to an end. If you don’t know the answer, that’s okay, but at least take the extra step to try and find it.
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Developing a sense of pride in our community. Eagle County Schools provides an unparalleled education for our children AND takes care of our fellow team members and families.
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Actively listening and responding to concerns. Understand where the customer is coming from, show empathy for their situation and find a solution.
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Being knowledgeable. Team members will ensure they are up to speed with District schools, programs, efforts and initiatives underway.
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Creating an environment where people are valued and appreciated. Quality customer service becomes embedded in the organizational culture when there is recognition for a job well done.
To view Eagle County Schools' commitment to customer service document, please click here.